Front End Supervisor

About the role

Join our Ballston Spa location as a Front End Supervisor at Curtis Lumber. Founded in 1890, we are one of the 100 largest and fastest-growing building materials retailers in the nation. We offer competitive pay, excellent benefits, and flexible business hours.

Responsibilities

• Engage in face-to-face, phone, and electronic sales using exceptional customer service and sales skills to meet or exceed sales and margin goals.
• Serve as a supervisor, delegating or assigning work as needed, preparing and distributing work schedules, challenging and developing employees' performance, providing feedback, and holding direct reports accountable for their goals and job responsibilities.
• Aid in the candidate selection and interview process for new hires, motivating employees, offering appropriate rewards, making recommendations to the supervisor regarding employee performance for coaching, review, and disciplinary efforts, and managing employee turnover.
• Assist with the review and approval of weekly time record reports and employee expenses for payroll processing.
• Maintain a neat, clean store and yard appearance, practice good merchandising, manage inventory levels, rotate stock, manage shrink, assist with physical inventory and cycle counts, and meet and/or exceed individual sales and margin goals.
• Manage open order reports, ensuring department preparation for sales and promotions, and demonstrating and teaching effective upgrade selling and closing techniques.
• Work with the manager to develop and grow the customer base and sales volume, and set an example for employees by teaching and mentoring them.
• Ensure compliance with all safety policies and procedures, complete required monthly safety involvement, use proper PPE when required, maintain a safe work environment, and always work safely.
• Comply with all company policies and procedures, develop new and existing skills through educational programs, and attend Company/store meetings.

Qualifications

• Experience in retail sales and supervision.
• Exceptional customer service skills.
• Ability to research and resolve customer complaints and conflicts.
• Strong organizational and time management skills.
• Positive attitude and professional communication skills.

Skills

• Customer service skills.
• Effective problem-solving and conflict resolution skills.
• Leadership and management abilities.
• Ability to motivate and develop employees.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Benefits

At Curtis Lumber, we offer a comprehensive benefit package including medical, dental, vision, 401k with company match, paid holidays and PTO, bereavement pay, profit sharing, 529 college savings, employee assistance program, tuition reimbursement, boot reimbursement, employee discount, community events, referral program, and email and social media recruitment channels.

Pay

$20 - $24 per hour with annual performance-based raises.

Schedule

Ideal retail hours with paid holidays and PTO.

Other

Attendance at Company/store meetings is mandatory. Other duties may be assigned.