FRONT END/RECEIVING LEAD CLERK

About the role

Receive and verify grocery vendor deliveries efficiently and accurately. Perform other functions in Produce, Point-of-Sale, and Receiving that contribute to the store’s financial best interests. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions; thank customers for their business.
• Greet customers in a genuine and friendly manner throughout the store; assist and escort them to products, perform price checks, load and unload heavy items, and help retrieve out-of-reach items.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
• Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.
• Monitor and report abnormal vendor actions and unauthorized customers or sales representatives in Receiving.
• Receive merchandise and verify deliveries for quality, count, and condition against invoices.
• Log irregularities, discrepancies, shortages, or damaged shipments; process credits, document vendor resolutions, post invoices, and properly store documents.
• Communicate problems that may affect the integrity of the store or vendor.
• Deliver product to applicable storage or work load areas; properly handle all products to reduce waste and manage damaged or spoiled product per policy; rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit, return-to-vendor, or disposal.
• Maintain general housekeeping and sanitation standards; keep all areas clean, clear, swept, and mopped.
• Assist in responding to emergencies or potential safety hazards.
• Check and maintain equipment for proper performance; advise the store director of problems.
• Be knowledgeable of the nature and duties of every department position.
• Notify store director of situations adversely affecting operating performance or requiring disciplinary action.
• Comply with and reinforce all food safety, sanitation, and safety regulations, guidelines, procedures, and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; adhere to all local, state, and federal laws and company guidelines and policies.

Requirements

• Minimum effective interpersonal, communication, and customer service skills.
• Ability to work in a fast-paced environment; team player.
• Sound judgment and decision-making skills.
• Ability to read and interpret documents; basic math skills.
• Physical demands include, but are not limited to, regularly sitting, standing, using hands to handle, finger, or feel objects, tools, or controls; frequently walking, talking, hearing, reaching with hands and arms, using close vision and adjusting focus, visual acuity, exposure to plants, moderate amounts of dust and chemical fumes, and varying temperatures; occasionally climbing ladders, crouching, kneeling, and lifting objects up to 100 lbs.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Desired: High school education or GED.

About Us

Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. Today, we’re proudly serving Pick ‘N Serve customers in 89 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.