Front End Manager-Catonsville

Main Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front-end supplies and materials
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Soft Skills

• Strong customer-service focus with a professional team presence
• Effective communication, coaching, and collaboration skills
• Strong organization, prioritization, and planning abilities
• Ability to stay composed in fast-paced, customer-facing environments

Skill Areas

• Front-end operations and customer service execution
• Cash handling, reconciliation, and compliance practices
• Labor planning, scheduling, and service coverage
• Safety awareness and loss-prevention support
• Knowledge of front-end systems, registers, and store operations
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications

Knowledge

• Ability to review service metrics, cash variance, and performance trends
• Ability to train, coach, and support associate development
• Ability to stand, move, lift, carry, or push objects as required
• Ability to operate and troubleshoot front-end equipment

Abilities

• Ability to stand, move, lift, carry, or push objects as required
• Ability to operate and troubleshoot front-end equipment

Travel Requirements

None

Other Requirements

• Flexible availability including evenings, weekends, and holidays
• Reliable attendance
• Compliance with company policies, safety standards, and the Code of Business Conduct

Benefits

We also provide a variety of benefits including competitive wages paid weekly, associate discounts, health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!), time off (vacation, holidays, sick pay).