Front End Manager

About the role

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!

Benefits

• Medical, Prescription, Dental, Vision
• Short & Long Term Disability
• Life Insurance
• Ancillary Benefits
• Identity Theft Protection
• Pet Insurance
• All major Holidays & Birthday off
• Advanced Leadership Training Programs
• Associate discount on name brands (Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & more)
• Internal recognition programs
• 401(K) with company match

Pay

Base pay up to $19.00/hr; Saturday & Sunday weekend premium pay $2.50/hr. Compensation may vary based on experience, training, location, required travel, and market conditions.

Responsibilities

• Assist store operations with supervision, training and support of front end store personnel with a focus on procedure compliance and improving customer service.
• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Requirements

• Three to five years of retail experience
• Strong communication, both verbal and written
• Ability to work with confidential information
• Able to work evenings when needed and at least every other weekend
• Able to pass pre-employment background checks