Front End Lead Part Time

About the role

Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service.

Responsibilities

• Teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations.
• Makes sure all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner.
• Delegates work, monitors staffing and compliance with operational standards.
• Provides excellent customer service to our Members.
• Delivers results by executing business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
• Guarantees service excellence through all points of contact.
• Ensures a safe and positive environment and experience for the team members and members.
• Supports team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
• Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
• Maintains all club policies and procedures.
• Maintains a safe and positive environment and experience for the team members and members.
• Works in other departments as needed.

  Requirements

  Must have Open Availability including weekends. Prior leadership experience preferred. Prior Membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required.

  Qualifications

  • Prior leadership experience preferred.
  • Prior Membership or sales knowledge and experience preferred.
  • Prior cashier experience preferred.
  • Basic math skills required.
  • Ability to navigate within system applications.
  • Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
  • Maintains all club policies and procedures.
  • Regular, predictable, full attendance is an essential function of this job.
  • Environmental Job Conditions: Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

    Skills

    None specified in the job posting.

    Benefits

    Weekly Pay: Get paid every week so that you can manage your money on your terms.

    • Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
    • Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
    • Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
    • 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
    • Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

    Note: Eligibility requirements vary by position.

    Pay

    Starting from $18.50.

    Schedule

    Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.