Front End Lead

About the role

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people-first environment, and an opportunity to work alongside dedicated associates who share a passion for providing exceptional experience and service to our rural communities. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

Responsibilities

• Provide oversight and leadership to front-end operations with a strong focus on delivering exceptional customer service.
• Lead front-end associates, ensuring a seamless and efficient checkout process.
• Ensure comprehensive training for new front-end associates and oversee their development.
• Oversee cashier transactions and customer service desk layaway transactions, including monthly layaway audits.
• Empower cashiers to effectively utilize the cashier script for seamless customer interactions, educating them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
• Run a register to assist cashiers and ensure smooth front-end operations.
• Establish and maintain margin bins to optimize product visibility and organization.
• Communicate professionally with all Rural King associates and customers.
• Offer load-outs and coordinate with Outside Recover Associates for prompt response.
• Execute accurate cash management, returns, layaways, exchanges, and price dispute resolutions.
• Set up and manage tax-exempt customer plans, ensuring accuracy and compliance.
• Deactivate EAS (Electronic Article Surveillance) devices or spider-wrapped products as needed.
• Assist in shrink awareness by researching cash shortages and taking corrective action.
• Maintain heightened awareness of surroundings to prevent loss (shrink) and deliver exceptional customer service.
• Respond to incoming calls at the registers with professional phone etiquette.
• Complete daily paperwork, including bank deposits and safe audits.
• Oversee popcorn and coffee stations to ensure timely maintenance and a positive customer experience.
• Order necessary store supplies for optimal front-end operations.
• Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions, store fulfillment, and customer pickups.
• Conduct weekly BOPIS audits, comparing physical products to system orders and identifying items beyond the 14-day pick-up window.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively engage in learning initiatives such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Requirements

• At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education.
• Meticulous attention to detail and strong math skills for accurate cash handling.
• Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies.
• Excellent communication skills to implement policies and procedures, direct staff, and provide customer service.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proficiency with Microsoft Office Suite or related software.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans to support your needs.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% Associate Discount.
• Dave Ramsey’s SmartDollar Program (no cost to you!).
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.

Pay

Minimum USD $15.00/Hr.