Front End Lead

About the role

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact. Ready to find your place? BGC is “A Career Where You Belong.”

Leads front-end operations while coordinating front-end personnel. Proactively responds to customer issues and complaints. Models desired behaviors of front-end partners, ensures front of store remains clean and presentable, and promotes customer service.

Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Assists in training cashiers and courtesy/utility clerks on policies and procedures related to customer service, produce codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Ensures Company regulations and standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
• Provides checkout services, as well as bags and transports customer groceries as needed.
• Ensures correct checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains accurate money count in register at all times.
• Monitors parking lot cleanliness and assists with customer flow on the front end.
• Monitors and manages potential front-end shrink including monitoring partner purchases and bottom of basket.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Skills

• Advanced knowledge of cash register.
• Intermediate knowledge of store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary