Front-End Implementation Manager

About the role

We are seeking a Front-End Implementation Manager to own the onboarding and go-live experience for new clinics and health systems. Reporting to the Director of Implementation, you are the polished, professional face of Nsight throughout implementation — the person providers and health-system leaders work with from signed deal to live program.

Key Responsibilities

• Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live.
• Run multiple concurrent implementations without dropping detail or letting timelines slip.
• Coordinate the Back-End Implementation Manager, Support, and the commercial team so that what was sold is what gets delivered.
• Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership.
• Read the room and adapt, managing sophisticated stakeholders, expectations, and the occasional tense moment without losing the relationship.
• Communicate proactively with executive-ready status updates, kickoffs, and milestone reviews.
• Anticipate blockers before they surface, escalate early, and drive them to resolution.
• Capture decision-maker contact information and confirm EMR and EHR access during implementation so the account meets the green-bar standard at handoff.
• Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail so the clinic experiences one continuous team.

Qualifications

• Three or more years in implementation, onboarding, project management, or client-facing delivery, ideally in healthcare or SaaS.
• Strong project management ability, able to run multiple implementations to on-time completion.
• Exceptional communication and executive presence, comfortable and credible with physicians and health-system leaders.
• A proactive, anticipatory thinker who reads a room and gets ahead of problems.
• Highly organized and calm under pressure, with sharp attention to detail.
• Genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't.

Preferred Experience

• Experience in remote care, RPM, CCM, or chronic care implementations.
• Health-system or multi-site provider implementation experience.
• PMP or equivalent project management training.
• Experience with HubSpot, Monday.com, or similar project management and CRM tooling.