FRONT END/COURTESY CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Demonstrate respect, honesty, integrity, diversity, inclusion, and safety.
• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items (i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Minimum Customer service experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Qualifications

• Prior experience as a Bagger or Courtesy Clerk.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Skills

• Understanding of basic POS system operations.
• Handling various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures.
• Understanding and adherence to company policies and procedures.
• Knowledge of food safety regulations and guidelines.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to perform the essential functions of this position with or without reasonable accommodation.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

TBD

Schedule

TBD