FRONT END/COURTESY CLERK

Responsibilities

• Demonstrate exceptional customer service.
• Establish and maintain a safe and clean environment.
• Process customer transactions quickly, accurately, and efficiently.
• Understand and adhere to the POS system and various tender types.
• Report pricing discrepancies and adhere to company policies.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with store promotions and adhere to food safety regulations.
• Practice preventive maintenance and report equipment issues.
• Engage with customers, answer product-related questions, and make them feel welcome.
• Comply with local, state, and federal laws and company guidelines.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Minimum customer service experience.
• Effective communication skills.
• Basic math knowledge (counting, addition, and subtraction).
• Prior experience as a Bagger or Courtesy Clerk (desired).
• Ability to handle stressful situations.
• Knowledge of restricted sale items (alcohol, tobacco, DVDs).
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to follow directions and seek assistance when necessary.
• Ability to comply with local, state, and federal laws and company guidelines.
• Ability to work with minors, individuals with special needs, and/or older adults.