FRONT END/COURTESY CLERK

Responsibilities

• Demonstrate exceptional customer service.
• Establish and maintain a safe and clean environment.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand and adhere to the company's limits on cash shortages and/or overages.
• Understand and adhere to guidelines on restricted sale items.
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Minimum Customer service experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Desired

• Prior experience as a Bagger or Courtesy Clerk.
• Prior knowledge of the Point of Sale (POS) system.
• Understanding of complex loyalty offers, coupons, and checkout procedures.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.