FRONT END/COURTESY CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items (i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Requirements

• Minimum Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk
• Understanding of Point of Sale (POS) system
• Understanding of restricted sale items
• Understanding of company limits on cash shortages and/or overages
• Understanding of company policies and procedures
• Ability to stay current with ads and promotions
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to follow directions and seek assistance when necessary
• Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Skills

• Customer service
• Mathematics (basic)
• Point of Sale (POS) system
• Conflict resolution
• Customer engagement
• Food safety
• Safety protocols
• Equipment maintenance
• Adherence to policies and procedures
• Communication
• Handling stress
• Working with minors, individuals with special needs, and/or older adults

Benefits

Not specified

Pay

Not specified

Schedule

Not specified