Front End Coordinator
About the role
Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
Responsibilities
- Acts with integrity to adhere to company policy and procedures.
- Promotes a culture where everyone feels welcomed, valued, and engaged.
- Has a strong desire to achieve team and individual results.
- Available and willing to work in multiple areas of the store as needed.
- Promotes a “Highly Satisfied” customer experience.
- Drives customer loyalty through programs and initiatives.
- Addresses customer concerns and issues promptly.
- Updates Associates on current customer experience feedback, goals, and company initiatives.
- Trains and mentors all Associates on Policies and Procedures.
- Provides recognition and constructive feedback on cashier performance.
- Maintains and monitors cash controls including change fund.
- Sets up registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
- Audits and approves paperwork.
- Maintains cleanliness, recovery, and organizational standards throughout the frontline.
- Maintains and upholds merchandising standards within the queue-line.
- Executes and adheres to Company directives.
- Maintains and upholds merchandising standards within the queue-line.
- Monitors all frontline equipment, communicating issues to management.
- Executes and adheres to Company directives.
- Maintains and upholds merchandising standards within the queue-line.
- Ensures proper and timely handling of damages and Mark out of Stock.
- Promotes a safe environment, reporting any type of safety hazard in the store.
- Other duties as assigned.
Requirements
High School graduate or equivalent degree preferred.
Able to work flexible schedule including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with/without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register/handle money.
Must be able to handle confidential information with discretion.
Experience as a coordinator or previous retail/supervisory experience preferred.
Qualifications
High School graduate or equivalent degree preferred.
Able to work flexible schedule including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with/without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register/handle money.
Must be able to handle confidential information with discretion.
Experience as a coordinator or previous retail/supervisory experience preferred.
Skills
Customer service skills.
Teamwork and leadership skills.
Training and mentoring skills.
Financial management skills.
Problem-solving skills.
Benefits
Associate discount.
EAP.
Smoking cessation.
Bereavement.
401(k) Associate contributions.
Child care & cell phone discounts.
Pet & legal insurance.
Credit union.
Referral bonuses.
Pay
$14.00 to $14.50 per hour.
Schedule
Flexible schedule including evenings and weekends.