Front-End Coordinator

About the role

If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. This position is responsible for the efficient expedition of customer sales transactions at the front registers while maintaining proper control of cash, ensuring customer satisfaction, and safeguarding company assets. You will assist customers as needed and maintain a friendly, energetic demeanor.

Responsibilities

• Ensures customers receive outstanding service through the checkout lanes
• Greets customers entering store and responds promptly to customer needs
• Assists in overseeing the accurate and efficient operation of all cash registers
• Receives payment by cash, check, credit cards, gift cards, or automatic debits
• Operates cash register by scanning price coded items, entering PLU or UPC manually, compiling printed lists, and displaying cost of customer purchases, tax, and rebates
• Maintains clean and orderly checkout areas, ensuring no personal items are present
• Assures completion of all Point of Sale (POS) transactions and proper control of all cash at the registers
• Models exceptional, fast, and friendly customer service
• Reviews Customer Survey and customer feedback from previous day or week
• Prepares, packages, stocks store, and displays merchandise appropriately
• Ensures price change compliance and food safety compliance
• Orders manual items, stocks, rotates, and merchandises products according to department procedures
• Ensures all inferior or out-of-code products are removed from display
• Ensures all products are accurately priced and sales prices are up to date
• Provides consultation to customers regarding consumer products
• Executes ad set compliance including signage
• Meets or exceeds sales floor condition expectations in respective department
• Promotes a safe work environment
• Reliable and consistent attendance required
• Proper usage of production planner and fresh dashboard
• Performs other daily tasks as required

Requirements

• High school diploma or its equivalent required
• 2-3 years of related retail experience
• One year of management experience
• Previous experience in a natural foods industry is a plus

Skills

• Demonstrated ability to communicate clearly and precisely to team members
• Demonstrated ability to resolve conflict by addressing root cause issues
• Demonstrated ability to manage multiple tasks
• Demonstrated ability to analyze financial and statistical information for informed decision-making
• Demonstrated ability to consult with customers on all areas pertaining to their department
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization, including hourly positions
• Successful completion of all required certifications, including ServSafe Certification

Physical Demands

• Sit: Rarely (1–2 hours)
• Stand: Continuously (1–8 hours)
• Walk: Continuously (2–8 hours)
• Drive: Frequently (2-4 hours)
• Balance: Frequently (34–66%)
• Bend: Occasionally (1–33%)
• Climb (2–6 ft): Occasionally (1–33%)
• Crawl: Occasionally (1–33%)
• Crouch/Squat: Occasionally (1–33%)
• Kneel: Occasionally (1–33%)
• Reach (forward & overhead): Frequently (34–66%)
• Twist (45 degrees at waist): Occasionally (1–33%)
• Lifting/Carrying: 0–10 lbs. Occasionally (1–33%), 11–25 lbs. Occasionally (1–33%), 26–50 lbs. Occasionally (1–33%), 51–100 lbs. Never (0%)
• Repetitive Motion: Right & Left Grasping Frequently (34–66%), Fine Manipulation Occasionally (1–33%)
• Pushing and Pulling: Occasionally (1–33%)
• Lower extremities: Never (0%)

Environmental conditions may include some extreme temperatures, ventilation, and exhaust fans.

Pay

The pay range for this position is $16.05 - $25.15 per hour. The actual rate offered will meet or surpass the legal wage requirement for the job's location and is determined by factors such as market data, qualifications, responsibilities, and internal consistency.

Benefits

• Competitive compensation and incentive programs
• Recognition programs for successful team members
• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Team member discount
• Career growth opportunities
• Comprehensive benefits package for full-time team members, including medical, dental, and life insurance
• Programs supporting part-time team members
• 24/7 Employee Assistance Program
• 401(k) plan with employer match