Front End Coordinator

About the role

If you’re someone who has a genuine desire to help people live better and healthier lives, join Fresh Thyme Market as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. We help shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness wherever they are on their wellness journey.

Responsibilities

• Ensures customers receive outstanding service through the checkout lanes
• Greets customers entering store and responds promptly to customer needs
• Assists in overseeing the accurate and efficient operation of all cash registers
• Receives payment by cash, check, credit cards, gift cards, or automatic debits
• Operates cash register by passing price coded items across electronic scanner to record price, enter PLU or UPC manually, compile printed list, and display cost of customer purchases, tax, and rebates on monitor screen
• Maintains clean and orderly checkout areas and makes sure no personal items are in the area
• Assures completion of all Point of Sale (POS) transactions and the proper control of all cash at the registers
• Models exceptional, fast and friendly customer service
• Reviews Customer Survey and customer feedback from previous day or week
• Prepares, packages, stocks store and display merchandise appropriately
• Price change compliance
• Food safety compliance
• Ordering of manual ordered items
• Stock, rotate, and merchandise facing products according to department procedure
• Ensure all inferior out of code products are not sold and removes from display
• Ensures all products are accurately priced and sales prices are maintained and up to date
• Provides consultation to customers when needed regarding consumer products
• Execute ad set compliance including signage
• Meet or exceed sales floor condition expectation in respective department
• Promotes a safe work environment
• Reliable and consistent attendance required
• Proper usage of production planner and fresh dashboard
• Other daily tasks as required

Requirements

• High school diploma or its equivalent required
• 2–3 years of related retail experience
• One year of management experience
• Previous experience in a natural foods industry is a plus

Knowledge, Skills, and Abilities

• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
• Demonstrated ability to resolve conflict by addressing root cause issues
• Demonstrated ability to manage multiple tasks
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
• Demonstrated ability to consult with customers on all areas pertaining to their department
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including team members in hourly positions
• Successful completion of all required certifications
• ServSafe Certification

Physical Demands

• Sit: Rarely (1–2 hours)
• Stand: Continuously (1–8 hours)
• Walk: Continuously (2–8 hours)
• Drive: Frequently (2–4 hours)
• Balance: Frequently (34–66%)
• Bend: Occasionally (1–33%)
• Climb (2–6 ft): Occasionally (1–33%)
• Crawl: Occasionally (1–33%)
• Crouch/Squat: Occasionally (1–33%)
• Kneel: Occasionally (1–33%)
• Reach (forward & overhead): Frequently (34–66%)
• Twist (45 degrees at waist): Occasionally (1–33%)
• Lifting/Carrying:
  • 0–10 lbs: Occasionally (1–33%)
  • 11–25 lbs: Occasionally (1–33%)
  • 26–50 lbs: Occasionally (1–33%)
  • 51–100 lbs: Never (0%)
• Repetitive Motion (Right & Left Grasping): Frequently (34–66%)
• Fine Manipulation: Occasionally (1–33%)
• Pushing and Pulling: Occasionally (1–33%)
• Lower extremities: Never (0%)

Environmental Conditions

Some extreme temperatures are possible. Some ventilation and exhaust fans.

Benefits

• Competitive compensation and incentive programs
• Recognition programs
• Medical, dental, and life insurance (full-time)
• Programs designed to support part-time members
• Paid parental leave
• 24/7 Employee Assistance Program
• 401(k) plan with employer match
• Work-life balance initiatives
• Continuous professional development

Pay

$16.05 – $25.15 per hour (actual rate meets or surpasses local legal wage requirements; specific pay based on experience, qualifications, and internal alignment).