Front end Coach

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, for example Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses to confirm they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently; and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and creating opportunities for all associates to thrive and perform.
• Respects the individual by working collaboratively, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence.
• Respects the individual by attracting and retaining the best talent, empowering and developing talent, and recognizing others’ contributions and accomplishments.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance; modeling the Walmart values to support and foster our culture; holding oneself and others accountable; supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us; creating a sense of belonging; eliminating waste; and participating in local giving.
• Acts with integrity by acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Serves our customers and members by delivering results while putting the customer first; considering and adapting to how, where, and when customers shop; and applying the EDLP and EDLC business models to all plans.
• Serves our customers and members by making decisions based on data insights and analysis; balancing short- and long-term priorities; and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strives for excellence by displaying curiosity and a desire to learn; taking calculated risks; demonstrating courage and resilience; and encouraging learning from mistakes.
• Strives for excellence by driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Pay

The annual salary range for this position is $65,000.00 – $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, including high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.