Front End Coach

About the role

Position summary: Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback; communicates and collaborates with all levels regarding store operations, technology, business initiatives, merchandising, and company direction; introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions and communicates business objectives to teams; models and demonstrates exceptional customer service standards using the One Best Way (OBW) service model; manages and supports customer service initiatives, community outreach, and resolves customer needs, complaints, and issues; develops and implements action plans to correct deficiencies and provides process improvement leadership for a high-quality customer experience.

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback.
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts.
• Provides clear expectations and guidance to implement business solutions and communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements.
• Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently; and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual: builds high-performing teams, embraces differences in people, cultures, ideas,