Front End Coach

Position Summary

TourToTeach, a role within Walmart, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes providing feedback during store tours, communicating and collaborating with all levels of associates, utilizing technology, and implementing business solutions.

What you'll do...

• Teaches and trains teams, actively listens to associates, and provides feedback during store tours.
• Collaborates with all levels of associates regarding store operations, merchandising, and company direction.
• Introduces and leads company change efforts, sets clear expectations, and guides associates to implement business solutions.
• Communicates business objectives to teams effectively, models and demonstrates exceptional customer service standards, and follows the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs, ensuring customer needs, complaints, and issues are resolved.
• Develops and implements action plans to correct deficiencies and improve the customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing budgets, forecasting, and controlling expenses.
• Maintains effective merchandise presentation, seasonal transitions, inventory flow, and operational processes to ensure sales and profit goals are achieved.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset in the workplace.
• Coordinates and oversees job-related activities and assignments, developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and addressing improvement opportunities.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing the Open Door Policy, and providing direction and guidance on executing business processes and practices.
• Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Acts with integrity by maintaining and promoting the highest standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable.
• Serves customers and members by delivering results while putting the customer first, balancing short and long-term priorities, and considering various stakeholders when making plans.
• Strives for excellence by displaying curiosity, taking calculated risks, adopting new technologies, and supporting others through change.
• Provides competitive pay and benefits, including health benefits, financial benefits, and paid time off.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibilities of performance management, mentoring, hiring, and firing.