Front End Associate

About the Role

The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The associate will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationships with our customer base.
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty.
• Perform basic cashier functions and loading products into customer vehicles.
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock.
• Analyze basic inventory information to determine product availability and re-order status.
• Promote our private label brands to maximize TRS gross profit.
• Educate prospective customers on our competitive advantages (best people, best technology, and best price).
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

Minimum of 1 year of relevant experience in retail and/or supply chain management.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Service leadership approach with a demonstrated desire to exceed expectations.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.
• Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.

About the Company

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance (Available at HQ Locations Only)
• On-Site Fitness Centers
• Dog-friendly Offices