Front Door Part Time

About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits a clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follows the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures, including cross-checking merchandise to member register receipts and verifying high-dollar-value items.
• Records register receipt discrepancies and notifies the front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensures the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitors member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors' bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states:
  • Indiana – At least 19 years of age
  • Delaware – At least 21 years of age

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Daily Pay: Access your earned pay before payday, giving you more flexibility when you need it. (fee may apply.)
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Pay

The pay range for this position is $17.25 - $20.70.

Schedule

Regular, predictable, full attendance is an essential function of this job.

Physical Demands

• All time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools.
• May require occasional lifting up to 50 lbs.
• Exposure to both indoor and outdoor temperatures.