Front Desk/ Technician- Training Provided!

Summary

An Optical Technician/Front Desk will achieve a world-class Total Patient Experience that maximizes retail sales while supporting patients' medical needs. This cross-trained role connects patient needs to goods and services.

Essential Duties and Responsibilities

• Embrace and execute Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and sell to exceed expectations
• Absorb and assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Provide education and recommendations for specific lenses, lens coatings, and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state

Education and/or Experience

• A high school diploma or GED is required

Licenses and Credentials

• ABO and NCLE certifications preferred but not required

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• Frequent walking (75%)
• Sitting (50%)
• Standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands are essential
• Visual and auditory acuity including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time
• Occasional driving or climbing may also be necessary

Benefits

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.