Front Desk Team Member - Tower Point

Responsibilities

• Greet and direct members, guests, and staff as they enter the gym and provide control of the front door location.
• Aid with member requests, inquiries about gym operations and policies, and perform various administrative duties as directed by the Gym General Manager.
• Create a welcoming atmosphere and memorable guest experience as the initial point of contact to the club.
• Safeguard the front door and retail area of the facility.
• Check each member into the gym using proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages, and follow up with management for all telephone inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

Qualifications

High school diploma or equivalent required. Previous experience in a customer service environment preferred. Must be able to communicate effectively both verbally and in writing. Must have strong organizational skills and attention to detail. Must be able to lift 25 pounds and stand/walk for extended periods of time. Must be able to work flexible hours including evenings and weekends. Must be able to pass a background check and drug screening.