Front Desk Team Member - GOLD'S GYM - Yukon

About the role

The Front Desk Team Member is the initial point of contact for members, guests, and staff, responsible for creating a welcoming atmosphere and a memorable guest experience. This position aids with member requests, inquiries about gym operations and policies, and performs various administrative duties.

Responsibilities

• Warmly greet and direct members, guests, and staff as they enter the gym.
• Provide security and control at the front door and retail area of the facility.
• Check each member into the gym using proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Direct guests and appointments to the appropriate personal trainer promptly and professionally.
• Answer guest calls professionally, take messages, and follow up with management for inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear the proper uniform with a nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments, including light cleaning and picking up weights during gym walkthroughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, take member photos, and schedule complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via the app.
• Other duties as assigned.