Front Desk Team Member - GOLD'S GYM - Highland

About the role

As the initial point of contact to our club, the Front Desk Team Member is responsible for creating a welcoming atmosphere and a memorable guest experience. This position will warmly greet and direct members, guests, and staff, aid with member requests and inquiries about gym operations and policies, and perform various administrative duties as directed by the Gym General Manager.

Responsibilities

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages, and follow up with management for all telephone inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed, including light cleaning and picking up weights during gym walk-throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, take member photos, and schedule complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.