Front Desk Team Member - GOLD'S GYM - Little Elm

About the role

The Front Desk Team Member is the initial point of contact for members, guests, and staff, responsible for creating a welcoming atmosphere and a memorable guest experience. This role involves greeting and directing visitors, providing security and control of the front door and retail areas, handling member requests and inquiries, and performing various administrative duties as directed by the Gym General Manager.

Responsibilities

• Warmly greet and direct members, guests, and staff as they enter the gym and control the front door location.
• Aid with member requests, inquiries about gym operations and policies, and perform administrative duties as directed by the Gym General Manager.
• Create a welcoming atmosphere and a memorable guest experience.
• Enthusiastically greet each member and guest promptly to ensure a friendly and positive entrance and departure.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using proper check‑in procedures.
• Monitor check‑ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Direct guests and appointments to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to answer guest calls professionally, take detailed messages, and follow up with management.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work scheduled shifts and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager or Member Experience Manager, including light cleaning and picking up weights during gym walk‑throughs.
• Assist in membership sales (kiosk or computer) and sign up new members.
• Assign new members barcodes, take member photos, and schedule complimentary personal training sessions.
• Handle member account changes (payment updates, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via the app.
• Perform other duties as assigned.