Front Desk Support II

The Housing Authority of Salt Lake City (HASLC) is a federally funded Special Purpose Government Agency created to provide rent subsidies and promote affordable housing for low-income persons residing in Salt Lake City. HASLC is the largest public housing authority in Utah and the largest provider of affordable housing in the Salt Lake Valley, currently assisting over 10,000 individuals, including seniors, persons with disabilities, children, previously homeless, and households with minimal income.

About the role

The Front Desk Support II is responsible for professionally and courteously performing clerical duties and general front desk monitoring for apartment communities. This position also supervises other Front Desk Support staff at the property.

Responsibilities

• Monitor security cameras ensuring residents follow building regulations.
• Monitor building access by all visitors.
• Answer incoming telephone calls, direct calls, take messages, and provide information/community referrals as appropriate.
• Maintain a detailed daily log of events during shift.
• De-escalate volatile situations using courteous and respectful language.
• Promptly record and report all needed repairs to appropriate staff.
• Respond to emergency situations by calling 911 when necessary.
• Create monthly log sheets, file end-of-month paperwork, approve overnights, manage staff time-off requests, and payroll.
• Provide supervision to Front Desk Support staff.
• Other duties as required.

Requirements

• High School diploma or equivalent with 2 years’ experience performing high public contact receptionist duties, security, social services, or related work; or an equivalent combination of education and experience.
• Supervisory experience is a plus.
• Ability to effectively work independently and in a team environment.
• Ability to relate to and communicate professionally with persons from all socio-economic, ethnic, and racial backgrounds.
• Exceptional customer service skills with proper telephone etiquette. Knowledge of customer service principles and best practices.
• Proficient in Microsoft Office. Knowledge of standardized office practices & procedures and record-keeping methods.
• Ability to follow instructions and make decisions according to agency policies and procedures.
• Ability to manage several tasks simultaneously while working under pressure.
• Ability to communicate effectively in English, both orally and written.
• Ability to maintain confidentiality and professionalism.

Benefits

• Health, Dental, and Vision plan
• Life and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Vacation, Sick, Personal, and Paid Holidays
• Retirement Plan
• Education Assistance
• Employee Assistance Program

Pay

$17.92–$25.00 hourly

Schedule

Monday - Friday, 8 am – 4 pm