Front Desk Supervisor | Sheraton Hershey | Harrisburg, PA

What You’ll Do

• Ensure effective collaboration and teamwork among front desk staff.
• Stretch your leadership muscles as the front desk team leader.
• Get a glimpse of the business side of the front office: staffing, scheduling, and expense management.
• Communicate clearly and demonstrate a high level of professionalism.
• Provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Step in to complete daily hotel front desk tasks.
• Assist Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

About the Role

You will be at the center of the hotel's universe - the front office.

Requirements

We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience.

Qualifications

A passion for customer service is an absolute must.

Skills

Communication skills, ability to lead and manage a team, and attention to detail are essential.

Benefits

Excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of a growing hotel company.

Pay

Details about pay are not specified in the job posting.

Schedule

Variability in schedules including nights, weekends, and holidays is expected.