Front Desk Supervisor - Roost Detroit

About the Company

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Detroit

ROOST Detroit is a beautifully designed, apartment-style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived-in experience rooted in craftsmanship, thoughtful design, and a deep sense of place. Each apartment-style unit features full kitchens, custom furnishings, curated artwork, and residential-inspired details that make long-term stays feel effortless and short-term visits feel elevated.

The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design-forward, culturally connected, and deeply welcoming. Located within Book Tower’s vibrant mixed-use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience.

Explore the concept

About the Role

ROOST Detroit is seeking a polished, organized, and hospitality-driven Front Desk Supervisor to support daily operations and lead the front-of-house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Oversee check-ins, check-outs, reservations, and guest inquiries
• Assist with onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintain accurate records, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized, guest-ready environment
• Assist with scheduling, inventory, and administrative tasks as needed

Requirements

• 1–2 years of hotel front desk or guest-service experience; supervisory experience preferred
• Strong communication and leadership skills
• Warm, guest-focused demeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency with hotel reservation systems and front-office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays

Benefits

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design-driven work environment
• Employee dining perks across Method Co. properties
• Sick time & vacation
• Health, vision, and dental benefits

Working Conditions

• Stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for eight (8) hours per day
• Agility in executing fast-paced movements to navigate different areas of the property efficiently
• Move, pull, carry, or lift objects weighing at least 50 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.