Front Desk Supervisor/MOD

Qualifications

• High school diploma or equivalent required; bachelors degree preferred
• Proven experience in a front desk or customer service role
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Proficiency in Microsoft Office Suite and other relevant software
• Able to work flexible hours, including nights and weekends

Responsibilities

• Supervise front desk staff to ensure the delivery of excellent customer service
• Cookordinate and schedule front desk coverage, including serving as the Manager on Duty
• Efficiently handle guest check-ins and check-outs
• Address and resolve guest complaints or issues promptly
• Train new front desk employees on standard operating procedures
• Maintain a clean and organized front desk area
• Assist with administrative tasks as required

Additional Requirements

• Previous supervisory experience is preferred
• Knowledge of reservation systems is a plus
• Able to maintain composure and problem-solve effectively under pressure
• Strong attention to detail and organizational skills

Pay

• Tuesday - Saturday evenings and off on Monday and Tuesday

Schedule

• Tuesday - Saturday evenings and off on Monday and Tuesday

Benefits

• Health and dental insurance
• 401(k) with company match
• Free employee meals
• Free golf