Front Desk Supervisor - InterContinental Hotel Cleveland

Duties and Responsibilities

• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.
• May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.

Qualifications and Requirements

• High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience.
• Some college preferred.
• Must speak fluent English. Other languages preferred.