Front Desk Supervisor - Exempt

Responsibilities

• Directs patients, salespeople, and visitors.
• Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
• Instructs new patients in completion of medical history and information forms and updates for returning patients demographics and insurance information, as needed, checking forms for completion and signature(s).
• Confirms patients' insurance eligibility with patient, copying all pertinent information.
• Enters appropriate data into computer, retrieves data, types correspondence and reports.
• Generates encounter form.
• Compiles all information for visit, including referral information, and distributes to clinical staff.
• Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
• Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
• Prepares medical charts, encounter forms, for next days clinics.
• Greets patient at checkout window, answers questions, provides assistance as necessary.
• Verifies demographic and insurance information.
• Enters appropriate data into computer, retrieves data, determines patients portion of payment due.
• Collections payments and posts payment to patients financial record in computer, generates receipt for patient.
• Schedules return appointments and provides patient with appointment card.
• Balances charges and payments for each physician and monies.
• Closes credit card machine.
• SUBMIT BALANCED REPORT AND MONIES TO EXECUTIVE ASSISTANT TO PREPARE DEPOSIT.
• ADJUSTS ERRORS AND RESOLVES COMPLAINTS.
• RECOMMENDS ESTABLISHMENT OR REVISION OF POLICIES, RECOMMENDS STANDARDS OF PERFORMANCE.
• COMPLIES WITH PRACTICE POLICIES AND PROCEDURES, RELIABLE AND PUNCTUAL, COOPERATES WITH CO-WORKERS, MAINTAINS PATIENT AND FINANCIAL CONFIDENTIALITY.
• PERFORMS THESE DUTIES WITH MINIMUM SUPERVISION, PERFORMS THESE DUTIES IN A TIMELY FASHION, PERFORMS THESE DUTIES WITH ACCURACY, PERFORMS THESE DUTIES WITH COURTESY AND COMPASSION FOR THE PATIENT.
• ADHERES TO ALL SAFETY POLICIES AND PROCEDURES IN PERFORMING JOB DUTIES AND RESPONSIBILITIES WHILE SUPPORTING A CULTURE OF HIGH QUALITY AND GREAT CUSTOMER SERVICE.
• PERFORMS OTHER DUTIES THAT MAY BE NECESSARY OR IN THE BEST INTEREST OF THE ORGANIZATION.