Front Desk Supervisor | Crowne Plaza Dulles | Herndon, VA

Job Responsibilities

• Ensure effective collaboration and teamwork among front desk staff.
• Stretch leadership muscles as the front desk team leader.
• Get a glimpse of the business side of the front office: staffing, scheduling, and expense management.
• Communicate clearly and demonstrate a high level of professionalism.
• Provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Step in to complete daily hotel front desk tasks.
• Aid Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Requirements

• A High School diploma (or equivalent)
• One to three years of related experience
• A passion for customer service

Additional Duties

• Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more.
• Must be able to accommodate varying schedules including nights, weekends and holidays.
• Earn excellent pay, hotel discounts, F&B discounts and the opportunity to be part of a growing hotel company.

Pay

• Excellent pay offered

Schedule

• Varying schedules including nights, weekends and holidays