Front Desk Supervisor

About the Role

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Milwaukee Marriott Downtown is one of Milwaukee, Wisconsin's premier full-service Marriott properties — a high-profile hotel in the heart of downtown Milwaukee, serving business travelers, leisure guests, and convention attendees in one of the Midwest's most vibrant and growing urban markets. As a full-service Marriott brand hotel, the Milwaukee Marriott Downtown holds its front office team to the highest standards of guest service, brand compliance, and operational excellence — making this a compelling opportunity for a hospitality professional ready to take their first step into hotel leadership.

This is an entry-level hotel leadership role in Milwaukee, Wisconsin for a hospitality professional who is ready to take the next step — supervising a front desk team, owning shift operations, and delivering the exceptional guest experience that defines a premium Marriott hotel stay. Whether you're an experienced front desk agent ready to step into your first hotel supervisory role, a guest services professional looking for front desk supervisor jobs in Milwaukee, WI, or a hospitality professional seeking an entry-level leadership role at a downtown Milwaukee Marriott property, White Lodging is the place to grow. With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here.

Responsibilities

• Deliver the highest quality of guest service on every shift at the Milwaukee Marriott Downtown — greeting and directing guests, managing check-ins and check-outs, and anticipating and exceeding guest expectations at every front desk touchpoint
• Run the "perfect shift" — ensuring all front desk checklist items are completed, Marriott brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
• Supervise front desk agents and associates — monitoring performance, enforcing Marriott brand and White Lodging service standards, and providing real-time coaching and support throughout each shift
• Oversee all front desk and front office operations in the absence of the Front Desk Manager — serving as the on-shift leader and primary point of escalation for guest concerns and team needs at this downtown Milwaukee hotel
• Perform hands-on front desk duties and operate hotel front office systems and equipment as needed — leading by example alongside your team every shift
• Assist with new associate onboarding, training, and cross-training — helping build a knowledgeable, confident front desk team that delivers consistently exceptional hotel guest service
• Handle additional responsibilities as assigned to maintain smooth hotel front office operations

Qualifications

• Prior hotel front desk, guest services, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and service instincts
• A desire to step into a hotel leadership role and grow your career — this is an entry-level supervisory position at a full-service downtown Milwaukee Marriott hotel with a clear path to Front Desk Manager
• An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift
• Adaptability and composure in a fast-paced hotel front office environment — you handle the unexpected with professionalism and keep your team focused and guest-ready
• Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team at a premium Marriott-brand property
• Flexibility to work varied shifts — including evenings, weekends, and holidays as a full-service Milwaukee hotel operation requires

Benefits

• Advanced scheduling with easy shift swapping via our app
• DailyPay — get paid when you need it
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Full-time associates also receive: Medical, dental, and vision insurance — starting day 1; Life and disability insurance; Paid parental leave; Employee Assistance Program (EAP)