Front Desk Supervisor

About the role

We are seeking a highly motivated Front Desk Supervisor to join our dynamic team at Willows Lodge. The ideal candidate will demonstrate a proven track record of teamwork, a willingness to learn and lead by example, and a commitment to providing exceptional customer service.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and "WOW" guests through recovery when things aren’t quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Train all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Absorb and assist other departments as needed

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting

Benefits

Willows Lodge offers competitive compensation, including a starting salary of $28 per hour, a 401k with a company match, and recognition programs tailored to celebrate your achievements. We also provide a supportive environment where you can grow your career and make meaningful connections with colleagues and guests.

Pay

$28 per hour

Schedule

Flexible schedule to include nights, weekends, and holidays

Skills

Customer service, problem-solving, leadership, communication, multitasking, organizational skills

Benefits

401k with a company match, recognition programs, professional development opportunities, and a supportive team culture

Company Information

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of over 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.