Front Desk Supervisor

About the role

Assist with management of all aspects of Front Desk operations: Scheduling, training, coaching, discipline, etc.
Act as an example of excellent guest service for the team
Communicate effectively with all departments & managers to ensure coordination with arrivals, departures, guest needs, etc.

Responsibilities

• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Communicate with housekeeping to update the status of room readiness, arrivals, and departures
• Inform guests of special events or activities around the hotel and in the surround area
• Keeps record of potential safety and maintenance issues and communicates details to supervisor
• Aid in setting up rooms for special events, meetings, conferences and banquets
• Offer assistance to guests and teammates where needed
• Be a utility player who can complete a variety of job duties

Requirements

• Hotel Management degree or 1-2 years related management experience required
• 1-2 years previous hotel front desk experience required
• Work-ethic and commitment to the team and guest is key
• Willingness and ability to work solo or as part of a team
• Commitment to Safety First and the highest quality of cleaning & sanitizing standards
• Organization with a great eye for detail
• Kindness to others and always bringing your best
• A good communicator, always suggesting ideas and solutions

Qualifications

• Ability to work flexible hours including weekends and holidays
• Valid driver's license and reliable transportation
• Ability to lift up to 50 pounds

Skills

• Excellent communication skills
• Customer service orientation
• Attention to detail
• Teamwork and collaboration
• Problem-solving abilities

Benefits

Starting wage for this role is $19.50/hour. Additional benefits include:

• Free access to Pursuit attractions and 50% off for friends
• Discounts on hotel stays, dining, and retail
• Subsidized mental health and wellness resources

Pay

$19.50/hour

Schedule

Flexible schedule with potential for weekend and holiday work

Company Overview

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Our Culture

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued.

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!