Front Desk Supervisor

Duties And Responsibilities

• Deliver on the promise of IHG in all interactions with guests and clients.
• Manage according to the IHG standards and instill a passion for customer service in all associates of the hotel.
• Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures.
• Ensure all staff has the supplies needed to effectively carry out their job functions.
• Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
• Responsible for the supervision of the security of cash, credit card transactions, and guest information.
• Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Work with the hotel's property management system (Opera) and Concerto to maximize revenue through occupancy and rate adjustments based on market conditions.
• Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Serve as the lead point person with regards to the Front Desk technology systems and in-house guest marketing initiatives.
• Represent the hotel with all guests in absence of the General Manager and function as a GSR as needed.

Qualifications And Requirements

• A high school diploma or equivalent required.
• Two years of previous extend stay hotel experience required.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Problem-solving, Reasoning, Motivating, Organizational And Training Abilities Preferred.
• Experience with Microsoft Office and Opera systems required.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.