Front Desk Supervisor

The Role

We are looking for a Front Desk Supervisor to join our dynamic Front Office team at La Posada de Santa Fe. This position offers competitive compensation, an exceptional benefits package, and opportunities for growth within our organization.

Responsibilities

• Provide day-to-day leadership and guidance to Guest Service Agents to ensure the delivery of consistent, high-quality customer service and smooth front desk operations.
• Serve as a key support to Front Office leadership in driving guest satisfaction, operational efficiency, and brand standards compliance.
• Oversee front desk activities, support training and performance development of associates, and ensure all guest interactions reflect a professional, welcoming, and service-oriented environment.
• Actively engage with guests during arrival, stay, and departure to ensure a seamless experience while resolving concerns in a timely and effective manner.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Requirements

• Prior experience as a Front Desk Supervisor in a hotel or in a high-volume industry dealing with customers.
• A passion for providing excellent customer service and enhancing guest experiences.
• Able to work flexible hours, including days, evenings, and weekends.
• Excellent computer skills.
• Team spirit.
• Marriott brand experience a plus.

Qualifications

• High school diploma or equivalent.
• Experience in a hospitality setting preferred.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks simultaneously.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you and your family members.
• Discounts at Marriott brand properties worldwide.
• Free meals in our associate cafeteria.

Pay

Competitive compensation package.

Schedule

Flexible scheduling to accommodate your personal life.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are dedicated to fostering an environment that promotes open and honest conversations about race, equity, diversity, and inclusion.