Front Desk Supervisor

Responsibilities

• Lead and supervise the front office team, ensuring they adhere to Chord Specialty Dental Partners’ policies and operational procedures.
• Provide regular performance feedback, conduct performance appraisals, and handle corrective actions as needed to support team growth and success.
• Ensure the front office staff has the resources, support, and information necessary to deliver outstanding patient care.
• Manage key administrative tasks, including preparing reports, completing bank deposits, reviewing financial reports, and overseeing payroll, accounts receivable, and invoice processing in a timely manner.
• Review and approve employee timecards daily, ensuring all payroll deadlines are met.
• Complete and maintain necessary OSHA paperwork, including OSHA 300, 301, and 300-A forms.
• Initiate FMLA and ADA paperwork and coordinate with Human Resources as needed.
• Address patient concerns and complaints, ensuring a high level of patient satisfaction.
• Support the marketing and promotional programs to encourage new patient growth.
• Aid in the hiring process to ensure the best individuals are selected for the team.
• Provide constructive, honest feedback to team members to drive performance improvements and ensure team effectiveness.
• Ensure all front office staff arrive on time, in uniform, and ready to provide excellent service.

Qualifications

• Minimum of two (2) years of experience in a lead or supervisor position, preferably in a dental office.
• Good command of the English language, both verbal and written.
• Excellent organizational skills and attention to detail.
• Ability to work well with doctors, patients, employees and others.
• Knowledge of dental terminology and computer systems.
• Knowledge of Microsoft Office Suite including Outlook, Excel and Word.

What We Offer

• Medical and Vision Insurance: Eligible starting the first month after joining.
• Dental Coverage: Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match: Help plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: Understand the importance of furry family members too.
• Cutting-edge Technology and Training: Provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.