Front Desk Staff

Front Desk Staff Boys & Girls Clubs of Weld County Primary Function The Front Desk Staff member serves as the first point of contact for members, families, and visitors at the Boys & Girls Clubs of Weld County. This position is responsible for maintaining a welcoming, professional, and safe front entry environment while supporting daily club operations. The Front Desk Staff ensures accurate member check-in/out, provides information to families, assists with administrative tasks, and supports overall club safety and organization. Front Desk Staff may work in a Club serving up to 100 youth (ages 6–18) daily. Must be 21 years or older. Job Status: Part-Time School Year: Monday–Friday, 2:00 pm–7:00 pm (some flexibility), 20-25 hours a week. Summer: Monday–Friday, 8-hour shift Pay Range Starting at $18.00 per hour, depending on experience KEY ROLES (Essential Job Responsibilities) Create a welcoming and friendly environment for youth, families, and visitorsBuild supportive and professional relationships with members and parentsEnsure all members are properly checked in and checked outMaintain accurate records and updated member informationCommunicate club expectations and provide helpful informationUphold all safety and security proceduresKeep the front desk and entryway clean, organized, and professionalHelp run programs and activities as needed Monitor bathroom passes Additional Responsibilities Membership & Front Desk Operations Greet and assist members, parents, and visitorsMonitor entry/exit to ensure only authorized individuals enter the ClubAnswer phones, direct calls, and provide accurate program informationUpdate member information and attendance in the MTS systemTrack daily membership numbers and communicate needs to staffAssist with parent communication, schedules, and sign-out procedures Administrative Support Assist with filing, documentation, and basic clerical tasksHelp maintain office supplies and organizationSupport staff and leadership with communication or operational needs Safety & Behavior Support Ensure members follow safety expectations when entering/exitingReport concerns or incidents to Club leadership promptlySupport overall club safety by monitoring the lobby area We Offer An opportunity to positively impact local youth and familiesA supportive team environmentPersonal and professional development opportunitiesA fun and engaging workplaceFlexible schedulingTraining in youth development and Club operations Skills/Knowledge Required High School diploma or GEDExperience working with children or in a customer service/administrative roleStrong communication and customer service skillsAbility to remain organized, calm, and professionalBasic computer skills; ability to learn MTS and internal systemsAbility to manage multiple tasks in a busy environmentMust pass a Criminal Background Check & Drug Test Training Requirements Boys & Girls Club Basics & Safety 101 completed within the first week of hire30-Day: Complete Milestone 1 trainings60-Day: Complete Milestone 2 trainingsAttend monthly trainings for positive youth development and Club operations