Front Desk Specialist - USFTGP Seminole

About the role

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments, verifies patient demographics, collects co-payments, generates and provides receipts, and ensures patients complete and sign all necessary paperwork. Supports physicians and nurses by processing paperwork for scheduled appointments and provides excellent customer service to patients and co-workers.

Responsibilities

• Proactively screens patients with scheduled appointments to assess need for pre-certifications, authorizations, or referrals, and educates patients on financial policies and procedures.
• Manages the front desk, including checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and ensuring completion of all necessary paperwork for proper billing.
• Answers, screens, and routes phone calls from physicians, nurses, administrative staff, internal and external support areas, hospitals, and academic offices for efficient communication.
• Completes patient scheduling activities to ensure timely appointments.
• Documents patient information in EPIC to facilitate complete communication across the clinical team.
• Reconciles all received payments through billing functions, balances, and closes the cash drawer before the end of the day.
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols.

Requirements

• High School Diploma or Equivalent.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Location

Primary work location: Seminole (Family Care Center Seminole). This is an on-site position.

Schedule

• Full-time, scheduled days: Monday through Friday.
• Shift: Day shift, 7:00 AM – 5:00 PM.

Pay

Minimum starting salary: $15.45 per hour.