Front Desk Specialist Part Time-Brownsville, VT

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day.

Benefits

• Matching 401K
• Growth & Developmental Opportunities
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Points through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Pay

$15-$19/hr, depending on experience

Schedule

Can vary anywhere from 7:30AM-11PM. Must be able to work weekends and holidays.

Responsibilities

• Serve as the front of the house liaison to facilitate an exceptional guest experience, acting as the primary point of contact for guests checking into the resort and handling all folio transactions and check-out processes.
• Run, review, and print reports to complete daily assignments.
• Provide additional time and attention to owners or guests requiring more information or assistance with room assignment concerns.
• Assume a position of technical and service expert regarding business center and resort Wi-Fi access to ensure great first and last impressions.
• Handle folio posting, cash handling, and key control.
• Assist guests with various questions and concerns.
• Facilitate the overall guest experience from check-in through check-out, handling complex technical tasks including room changes, inventory moves, and folio adjustments as necessary.
• Create and issue keys while ensuring the safety and security of all owners and guests.
• Answer all incoming calls and reservation inquiries, ensuring each interaction exceeds expectations.
• Clarify guest needs and react accordingly, recognizing and initiating solutions to concerns with a sense of urgency and to their satisfaction.
• Maintain and be responsible for a house bank, perform end-of-day reporting of receipts, and cash owner/guest checks.
• Calculate visit costs, verify customer’s credit, and establish payment methods for accommodations.
• Communicate with Housekeeping to expedite the cleaning of units.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.
• Bilingual is a plus.

Qualifications

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshare software applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.