Front Desk Specialist - Lee, MA

Holiday Inn Club Vacations · South Lee, MA · 2 wk ago

Customer Service$18.03–$20.45/hrFull-time

Needs to be fully available to work any shifts from 7:00AM-11:00PM. Weekends and holidays are a must!

190 Meadow Street, South Lee, MA

$18.03-$20.45

Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary;
Creates and issues keys while ensuring the safety and security of all owners and guests;
Ensures that each interaction exceeds the expectations of our owners and guests;
Answers all guest inquiries; if unable to respond as an expert, identifies the appropriate resort personnel to assist;
Clarifies needs and reacts accordingly; recognizes and initiates solutions to owner/guest concerns with a sense of urgency and to their satisfaction;
Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks;
Calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation;
Communicates with Housekeeping, as appropriate to expedite the cleaning of units;
Performs other duties as assigned.

A high school diploma or GED;
A minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment;
A commitment to providing outstanding customer service;
Knowledge of Microsoft Office Suite;
Able to acquire a clear understanding of timeshareware applications;
Basic knowledge of office equipment required to perform the job;
Able to establish and maintain effective working relationships with co-workers and leaders;
Strong problem-solving skills;
Capable of seeing a task through to completion;
Strong organizational skills;
Excellent verbal and written communication skills;
Fluent in the English language.

Similar jobs