Front Desk Specialist

About the role

We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values.

Responsibilities

• Front Desk & Guest Experience
  • Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
  • Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
  • Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
  • Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
  • Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
  • Resolve guest billing questions and service issues with professionalism and empathy.
• Membership & Community Engagement
  • Educate guests and prospective members on Gravity Haus Membership and its benefits.
  • Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.
  • Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.
  • Build connections with guests and members that foster loyalty and long-term relationships.
  • Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.
• Operational Excellence
  • Maintain a tidy, organized, and welcoming front desk and lobby area.
  • Manage daily communications with other departments using internal software tools.
  • Support room assignments, daily board updates, and special project coordination.
  • Ensure guest data, billing, and inventory records are accurate and up to date.
  • Participate in regular team meetings and contribute ideas for improving operations and service standards.
  • Maintain compliance with all safety, cleanliness, and sustainability standards.

Requirements

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

Benefits

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy:

• Health insurance
• 401(k) with company match
• An All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more

Part-time team member benefits vary.

Pay

$23.00/hr