Front Desk Specialist- Atlantic Blvd

About the role

As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not be limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. Angel Kids Pediatrics is seeking a full-time Front Desk Specialist to join our team located in Jacksonville.

Responsibilities

• Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Schedules patient appointments.
• Clears faxes each morning and delivers to appropriate practitioner.
• Meets and greets patients; announces, directs, and/or escorts to appropriate area.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Collects co‑pays, deductibles and all outstanding balances.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into computer system.
• Validates insurance, and PCP.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Performs other related duties as assigned by management.
• Travel: Travel is primarily local during the business day.
• Supervisory Responsibility: None.
• Work Environment: This position operates in a professional medical office environment. This profession also operates in a fast‑paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use a keyboard, handle or feel objects, or controls; reach with hands and arms; balance; stoop, kneel. The employee must occasionally lift or move up to 20 pounds. Exposure to bloodborne and airborne pathogens or infectious materials. Frequent loud noise such as crying, yelling or screaming.

Qualifications

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem‑solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
• Teamwork: Balances team and individual responsibilities; Exhibits