Front Desk Specialist

About Spire Orthopedic Partners

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Responsibilities

• Monitor reception/front desk staff.
• Communicate regularly with the Office Manager regarding any staff disciplinary issues so the Director can address them.
• Communicate routinely with clinical staff regarding potential delays.
• Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager.
• Provide guidance to office staff when new policies/procedures are being implemented or followed up on.
• Monitor staff’s adherence to policy and procedure, address concerns promptly and report to the appropriate leader.
• Handle all urgent physician and patient complaints.
• Greet all patients and office guests.
• Print and verify day end review.
• Review billing slips at time of service/check-out to ensure coding appears complete.
• Submit daily billing slips.
• Balance daily receipts against TOS report.
• Enter payments for medical records requests filled directly by our office.
• Open and close office prior to and following business hours.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co‑workers and administration.
• Attach required authorizations to appointments and educate patients on insurance guidelines for coverage.
• Coordinate rescheduling of appointments cancelled by the practice and note cancelled or rescheduled appointments.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Excellent customer service and verbal and written communication skills.
• Organized and detail‑oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

Benefits

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive compensation.
• Generous PTO.
• Benefits package including health, dental, vision, 401(k), etc.