Front Desk / Sales Associate

Position Overview

The ideal candidate is responsible, dependable, and committed to creating a first-class experience for all members, guests, and staff.

Key Responsibilities

• Provide a warm, friendly welcome to all members and guests.
• Answer phone calls professionally, assisting with inquiries and club information.
• Congduct club tours and guide prospective members through their fitness journey.
• Aid members with account inquiries, billing, and membership updates.
• Process guest registrations and check-ins while monitoring for delinquent accounts.
• Maintain inventory and merchandise displays for drinks, protein bars, and retail items.
• Support sales efforts, including closing memberships and achieving sales goals.
• Engage with members on the club floor, providing encouragement and assistance.
• Maintain cleanliness and organization throughout the club, assisting with restocking and minor maintenance.
• Uphold DHF’s Vision, Mission, and Core Values while fostering a positive and supportive gym environment.

Qualifications & Requirements

• Must be an Awesome Human – friendly, energetic, and team-oriented.
• Strong customer service skills with the ability to engage and assist members.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable enforcing club policies while maintaining a positive member experience.
• Reliable, punctual, and detail-oriented.
• Basic math skills for handling transactions and sales.
• Willingness to work at either DHF location as needed.
• Must attend staff meetings and training sessions.

Compensation & Benefits

• Competitive pay with commission and bonus opportunities.
• Complimentary gym membership to support your fitness goals.
• 401(k) with employer matching to invest in your future.
• Paid time off for work-life balance.
• Employee discounts on retail and services.
• Opportunities for growth and advancement within DHF.
• A friendly, team-focused work environment where your contributions matter.