Front Desk Representative Overnight

Responsibilities

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• PARTNERS WITH THE MAINTENANCE AND JANITORIAL STAFF TO IMMEDIATELY ADDRESS ANY MAINTENANCE OR CLEANLINESS ISSUES AROUND THE CLUB

Requirements

• Able to multi-task and perform tasks with accuracy and attention to detail
• High school diploma or GED required
• Current CPR/AED certification

Qualifications

• Understands and follows oral and written instructions
• Passionate about maximizing potential – in our members, our teammates and ourselves
• Energetic and possesses a very friendly, outgoing personality and positive attitude
• Possesses strong interpersonal and communication skills, including telephone etiquette
• Possesses a strong customer service focus, diplomacy and professionalism

Benefits

Think big, don’t settle and change lives including your own.

Skills

• Customer service focus
• Teamwork
• Attention to detail

Pay

Commensurate with experience

Schedule

TBD

Benefits

Not specified

Job Title

Front Desk Representative

Contact Information

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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