Front Desk Representative - Citrus Park

Key Responsibilities

• Greet patients upon arrival and provide them with the intake tablet.
• Inform patients of any delays in clinic/wait times.
• Aid patients having difficulty using the tablet.
• Ensure patients have completed all required intake information.
• Verify that the patient's photo identification and insurance card match the information in their Athena account.
• Scan any new insurance cards and email the Benefit Department with any changes.
• Verify that a valid authorization is present in the patient's account in Athena.
• Ensure that the patient's insurance benefits have been verified within the past 90 days.
• Collect all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of the credit card on file process and obtain signed agreements.
• Begin the check-in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain the patient's signature.
• Upload any outside patients' imaging CDs into Medview PACs system.
• Prepare all paperwork for the next day's clinic.
• Schedule patients' follow-up appointments.
• Complete end-of-day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensure that the clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues.

About You

• High School Diploma
• 2 years experience in a medical environment
• Intermediate data entry skills
• Excellent customer service and communication skills
• Must be organized and able to multitask

We'd Love It If You Also Had

• 2 years experience in OrthoAthena EMR
• Spanish Bi-Lingual