Front Desk Representative - Brandon Lakewood

About the role

In this role, you will be responsible for ensuring all aspects of the check-in and check-out process are handled in an organized and efficient manner, including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow, while providing excellent customer service.

Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign-in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself, and welcoming new patients to the practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assisting patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtaining and ensuring the patient's photo identification and insurance card(s) match the information in the patient's Athena account.
• Scanning any new insurance cards and emailing the Benefit Department with any changes.
• Verifying a valid authorization is present in the patient's account in Athena.
• Ensuring the patient's insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Informing patients of the credit card on file process and obtaining signed agreements.
• Beginning check-in process in Athena.
• Printing any financial agreements or advanced beneficiary notices and obtaining the patient's signature.
• Uploading any outside patient's imaging CDs into Medview PACs system.
• Preparing all paperwork for the next day's clinic.
• Scheduling patients' follow-up appointments.
• Completing end of day batches.
• Processing any required disability form payments.
• Scanning daily batches in Z drive and forwarding any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• Assuring compliance with all company plans, policies, and procedures set forth by the Florida Orthopaedic Institute.
• All other duties as assigned.

Requirements

• High School Diploma.
• 2 years of experience in a medical environment.
• Intermediate data entry skills.
• Excellent customer service and communication skills.
• Must be organized and able to multitask.

Preferred Qualifications

• 2 years of experience in Ortho.
• Athena EMR experience.
• Spanish Bi-Lingual a Plus!

Work Environment

Orthopaedic Solutions Management is a Drug-Free Workplace. We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Pay

Starting at $18 an hour.