Front Desk Representative

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community. Delivering clinical excellence for over 20 years, SEPT Physical Therapy is part of Therapy Partner Solutions, a therapist-owned company providing exceptional rehabilitation services since 1998. Our physical therapist-owned practice has been serving the beautiful mountains of Western North Carolina since 1999, with 9 private-practice clinics and 5 contract satellite outpatient clinics.

About the role

As a Medical Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. You will coordinate patient care, manage administrative tasks, and act as a liaison between therapy staff, billing offices, and MD offices to ensure a seamless and timely experience for our patients.

Responsibilities

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.
• Warmly greet and assist patients, manage check-ins and check-outs, handle co-pays, and verify insurance coverage.
• Schedule and confirm appointments, and efficiently process new therapy referrals.
• Coordinate the commencement of care with therapy staff.

Requirements

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
• Front desk experience, medical setting preferred.
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.

Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.
• Basic to intermediate computer skills.

Schedule

Monday–Thursday: 10:30 AM–7:00 PM
Friday: 8:00 AM–4:30 PM

Pay

$17.00–$20.00 per hour